*PLEASE NOTE* We do NOT accept returns on riding hats due to safety precautions.
You can return any unused item for a refund within 30 days of the purchase date by filling in the returns form. Please ensure you fill the form in correctly as not doing so could delay the returns process.
Returned items must be a in a new unused condition with tags intact and original packaging. We will not handle used or dirty goods. Goods received after 30 days will not be eligible for a refund and a credit note will be raised for the value of your order. Use appropriate packing materials to parcel up your return and do not attach any labels directly to the item.
We do not offer free returns on any customer orders meaning any returns are at the customers expense(unless faulty, damaged or incorrect). We advise that the parcel returned is tracked or signed for as we cannot accept any liability for parcel/s going missing before they arrive to us.
Please allow up to 5 working days for your refund to be processed.
Delivery and Shipping
All of our orders are sent with DPD or Royal Mail to ensure safe reliable delivery for all internet orders.
Same day dispatch
We aim to deal with your order right away.
All orders placed before 12pm will be dispatched the same day.
We cannot guarantee orders placed after 12pm will be dispatched the same day.
Orders are not dispatched on Saturdays or Sundays or Bank Holidays.
If the item is out of stock we will contact you and give you the option to cancel or select an alternative if you would rather not wait.
UK Standard Delivery (2-3 Days) - £4.95
UK Next Day Delivery - £6.90
UK Next Day by 12 Delivery- £12
UK Saturday Delivery - £12
UK Non Mainland - £9.95 (Northern Ireland, Ireland, Scottish Islands, Jersey, Guernsey)
UK mainland standard delivery up to 30kg
If you spend more than £50 you can get standard delivery for FREE except feed,bedding & tools
Standard delivery (2-3 days) £4.95
UK Non Mainland delivery up to 30kg
If you spend £75 or more you can get standard delivery for FREE except feed,bedding & tools
Standard delivery (2-3days) £9.95
Our shopping cart will calculate your shipping costs with weight and by location.
Delays or problems with delivery
For any reason there is a delay with your order we will contact you to notify you of the delay and give you a new delivery arrival date.
If there are any problems with your delivery, items missing or damaged, please get in touch with us immediately at firstname.lastname@example.org. Please keep hold of all packaging, delivery note and invoices.
Delivery outside of the UK
Here we have set prices for the countries below. If the country you wish your order to be shipped to is not in the list below we may still be able to deliver there but please email email@example.com for a shipping quotation. Include the items you wish to purchase and where the parcel is going to and we will come back to you soon as possible with a shipping quote.
Zone 1 - £9.95
Free delivery over £200
Zone 2 - £22.95
Free delivery over £250
Please note all shipping costs are + VAT where VAT is applied.
If the country you wish your order to be shipped to is not in the list below we may still be able to deliver there but please email firstname.lastname@example.org for a shipping quotation. Include the items you wish to purchase and where the parcel is going to and we will come back to you soon as possible with a shipping quote.