Welcome to Fearns Farm on-line store. We are a family run business and aim to make sure that you, the customer, are totally satisfied with our service. If you have any questions or comments please send them to us at:-
Fearns Farm Equestrian & Country
or alternatively email email@example.com
Making a Purchase
You can view our website and order all you want - click on the item and put into the shopping basket. When you have finished click on order and fill in the details.
We try to ensure that measurements, colours, descriptions and prices are correct, but we have the right to make changes and will endeavour to inform you ASAP
Making a Payment
We accept Visa, Access, Mastercard, American Express, Delta, Switch & Solo. When using your card on this website it is your responsibility to ensure all activities, details and passwords remain confidential and you agree to accept responsibility. If you believe this information is being misused contact us immediately.
We reserve the right to cancel orders at our discretion
If you are shopping from outside the UK your card company will convert the transaction to Sterling, or your own currency.
*Please note that we are unable to add items or amend your order after you press the order now button.*
This website is operated and owned by Fearns Farm Partnership. As a user of www.fearnsfarm.co.uk you acknowledge that the use of this website, including transactions made, is/are subject to our terms and conditions. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org or 01704 821119.
1. About these Terms and Conditions
1.1 In these terms and conditions “we”, “us”, “our” and “Fearns Farm” mean Fearns Farm Partnership. “You” means you as a user and customer of www.fearnsfarm.co.uk .
2.1 As a user of this website you should be aware that Fearns Farm Partnership holds the right to change these terms & conditions at any point and recommend that you read them every time that you use the website.
2.2 Upon visiting this website you confirm that you have the authority to bind yourself and/or any business that you represent to these terms and conditions.
2.3 When registration is required to use a service on this site you agree to provide complete and accurate information. An approved login name and password should be used at all times when applicable.
2.4 You are responsible for the safety of your password and personal details and are encouraged not to share these details with anyone. Passwords must NOT be divulged to anyone else. You accept responsibility for all activities occurring under your account and password. If you are concerned for the safety of your account then you must inform us immediately at email@example.com
3. Order Acceptance & Delivery
3.1 After the transaction has been completed you will be sent an email acknowledging your order to the email address provided by you. This email will have the products you have ordered on.
3.2 By placing an Order, you make an offer to us to purchase the Products you have selected based on these terms and conditions. We hold the right to decline your offer at our discretion if necessary.
3.3 Your order will have been accepted only when we dispatch to you the products that you have ordered.
3.4 We make reasonable efforts to deliver goods within the timescales that are estimated on the website. Some delays are inevitable due to factors out of our control and Fearns Farm Partnership will not be liable for any delay or failure to deliver of products within the estimated timescales.
3.6 We will deliver your products to the address shown on your order details email. However we hold the right to cancel your order if we are unable to deliver to the address.
3.8 If you (the customer) request, with us or in direct contact with our courier, the parcel(s) to be left at the property without signature then title to and risk of loss passes to you upon delivery.
3.9 Our shipping charges are set out on the “Shipping & Returns” page linked at the footer of each page.
4.1 Your products will only be delivered only when we have received full payment and complete and accurate information for delivery has been given.
4.2 For the protection of both you and us we will sometimes validate personal information given to us during the order process with third-party organisations. By submitting these details you agree to these checks and all data will be treated in accordance with the Data Protection Act 1998.
4.3 A great effort is made to ensure prices listed on the website are correct, however errors may sometimes occur. If we discover that an error in the price of goods that you have ordered has occurred we will contact you as soon as reasonably possible and you will be given the option to pay the correct amount or cancel your order and given a full refund. If we cannot contact you using the information provided by you then we will treat the order as cancelled.
4.4 If you purchase an item listed as in stock on the website and when processed we find that it is currently out of stock you will be contacted as soon as possible by email or phone. You will be given the option to cancel your order or wait until the item returns to stock at which point it will be dispatched to you or an alternative item.
4.5 All prices are inclusive of VAT.
5. Returns Policy
5.1 Please see our “Shipping & Returns” page linked at the footer of each page for guidelines.
5.2 Some of our products offer a 12 month guarantee from the date of receipt, providing they are used in accordance with the manufacturer’s recommendations. We hold the right, if necessary, to return products to the manufacturer for their assessments/comments. Please allow 30 days for an exchange or refund in these circumstances. This is in addition to your statutory rights.
5.3 We are unable to handle and inspect returned items unless they are clean and dry due to Health and Safety regulations. This is in particular reference to horse clothing and footwear. This clause is in accordance with the Health and Safety at Work Act 1974.
5.4 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any special items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
5.5 You cannot cancel your contract if you have removed any sealed packaging on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: Personalised or Special Order items and Riding Hats.
5.6 If you have received the goods before you cancel your contract then (unless, under clause 5.5, for which you do not have a right to cancel) you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
5.7 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. On receipt of the goods and after inspection we will credit you the amount you paid for the goods.
5.8 On the return of International orders for goods purchased outside of the EU a refund will be given on the goods purchased only and NOT the shipping cost.
5.9 In addition to 5.8 if an international customer wishes to exchange an item they would be expected to cover the cost of postage of replacement item sent to them.
5.11 Goods returned must be returned in the condition they were received in. This includes all packaging which must be intact and complete, ready for resale. Items must be returned with protective packaging and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.
5.12 Non-faulty items must be returned OR we must be notified of their despatch for return within 5 days of their arrival to the customer. If we are notified within the first 5 days the customer has another 7 days for the product to arrive back to us. If we receive an item after these periods we hold the right to withhold a refund and the customer would be responsible for paying postage costs for the item to be returned to them.
6. Our Liability
6.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products (and performance of telephone support) and the performance of any Services.
6.2 Nothing in the Terms and conditions shall limit or exclude our liability (1) for death or personal injury caused by our negligence or (2) for fraud or (3) any breach of the obligations implied by applicable compulsory national laws as to title or (4) any liability which cannot be excluded by law.
6.3 Subject to clause 6.2 we will not be liable under the Contract between us and you for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
6.4 Subject to clause 6.2 our maximum aggregate liability under the Contract shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services.
6.5 Fearns Farm Partnership will make reasonable attempts to ensure the accuracy of any information or data on this website is correct but makes no representation, warranty of any kind expressed or implied, or otherwise regarding the content, availability of the website, fixing of defects, that it will be timely or error-free, or that the site or server that it is hosted on is free of viruses or harmful content.
6.6 Fearns Farm Partnership will not be responsible or liable for any loss of material uploaded or sent through the website and accepts no liability for any loss or damages caused from the action taken on the website or in reliance of the information contained on the site.
6.7 We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held responsible or liable for any losses caused as a result of unauthorised access to information you provided.
6.8 As a consumer, you may have statutory rights which may be in addition to the rights set out in these terms and conditions, and information about these statutory rights may be obtained from citizen’s advice organisations. No provisions of clause 6 affect your statutory rights as a consumer. In addition, this clause does not affect your right to return the Products as per clause 5.
6.9 The material on this website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
6.10 This website may contain links to other websites. Fearns Farm is not responsible for the practices of other websites and does not necessarily endorse the material found on them.
6.11 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
6.12 If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
7. Ownership of rights
7.1 You agree to acknowledge that all copyright, trademarks, content, material, and data made available to you as part of your use of this website is owned by us or our licensors. You may only use this material with express permission from an authorised member of our staff or our licensors.
7.2 You acknowledge that the download and use of material and/or content may only be used for the purpose of using this website. Any other use of content is strictly prohibited and you agree not to copy, plagiarise, use illegally, reproduce, lift, publish, exploit, display, or distribute the content on this website.
7.3 All rights, including copyright, in this website are owned by or licensed Fearns Farm Partnership. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
8. Discount Codes
8.1 From time to time Promotional Voucher codes will be issued in promotions at the discretion of Fearns Farm. These codes will only be valid for website sales and will only be accepted by phone or in store if otherwise stated.
8.2 Only one promotional code is redeemable per transaction unless otherwise stated.
8.3 Promotional Codes have no cash redemption value and are not transferrable or assignable. Unless otherwise stated Promotional Codes may not be used in conjunction with any other promotion or special offer.
8.4 We hold the right to decline the use of vouchers or codes if we believe it to have not met clauses 8.1, 8.2 or 8.3.
9.2 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
10. Law, Jurisdiction and language
10.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
10.2 All contracts are concluded in English.