PLEASE NOTE: All our hay has a very high quality, However we cannot guarantee on the same texture/colour of each pack as this is down to the weather at the time of bailing and the field it was cut from.
Our Pet Hay is a dust extracted, timothy rye grass mix of first cut hay.
The vitamins and minerals found in our hay is essential for ensuring your animals are healthy and happy.
Pet Hay is suitable for all kinds of animals such as rabbits, guinea pigs or chinchillas.
Our dust extraction process minimises the chances of respiratory problems and supplies your pets with a tasty yet safe treat!
*PLEASE NOTE* We do NOT accept returns on riding hats due to safety precautions.
Delivery and Shipping
All of our orders are sent with DX or Royal Mail to ensure safe reliable delivery for all internet orders.
Same day dispatch
We aim to deal with your order right away.
All orders placed before 12 will be dispatched the same day.
We cannot guarantee orders placed after 12 will be dispatched the same day.
Orders are not dispatched on Saturdays or Sundays or Bank Holidays.
If the item is out of stock we will contact you and give you the option to cancel or select an alternative if you would rather not wait.
UK Standard Delivery (2-3 Days) - £4.95
UK Next Day Delivery - £12 (orders will not be delivered on weekend days)
UK Non Mainland - £9.95 (Northern Ireland, Ireland, Scottish Islands, Jersey, Guernsey)
Fearns Products & Larger Items - £7.50
Feed & Bedding - £12.00
UK mainland standard delivery up to 20kg
If you spend over £50 you can get standard delivery for FREE except feed,bedding & tools.
Standard delivery (2-3 days) £4.95
UK Non Mainland delivery up to 20kg
If you spend £75 or more you can get standard delivery for FREE except feed and bedding.
Standard delivery (2-3days) £9.95
Our shopping cart will calculate your shipping costs with weight and by location.
Delays or problems with delivery
For any reason there is a delay with your order we will contact you to notify you of the delay and give you a new delivery arrival date.
If there are any problems with your delivery, items missing or damaged, please get in touch with us immediately at firstname.lastname@example.org. Please keep hold of all packaging, delivery note and invoices.
For Deliveries outside the UK please visit the Delivery & Returns page
We do not offer free returns on any customer orders meaning any returns are at the customers expense(unless faulty or incorrect). We advise that the parcel returned is tracked or signed for as we cannot accept any liability for parcel/s going missing before they arrive to us.
Please allow up to 5 working days for your refund to be processed.
You can return any unused item for a refund within 30 days of the purchase date by filling in this form. Please ensure you fill the form in correctly as not doing so could delay the returns process.
Returned items must be a in a new unused condition with tags intact and original packaging. We will not handle used or dirty goods. Goods received after 30 days will not be eligible for a refund and a credit note will be raises for the value of your order. Use appropriate packing materials to parcel up your return and do not attach any labels directly to the item.
When shopping with us, your payments are completely safe. Our secure server encrypts all of your personal data, such as your name, address and credit card information. We will always use SagePay, the industry leader in secure internet transactions.
All of your transaction information is passed between our website and the SagePay Payment System, which is encrypted using 128-bit SSL technology. Cardholder information is ever stored or passed unencrypted, and never will be. All messages from SagePay are signed under MD5 hashing to prevent tampering. Nothing passed to SagePay will ever be used, examined of modified by any third party attempting to gain access to your sensitive information.
When your data reaches our SagePay system, all the sensitive information is secured using the same 256-bit encryption standards used by the likes of the US government; it is truly internationally recognised. The encryption keys are kept on tamper proof, state-of-the-art systems that are impossible to extract.
No individuals within SagePay or our company are able to decrypt cardholder data or transaction information. Only SagePay’s most senior staff are allowed access to the systems in extenuating circumstances such as a fraud case by the Police. Your card information is secure even from SagePay’s own employees because the system never displays full card numbers, even on the administration team’s screens.
We accept all major credit and debit cards, as long as they are processed by SagePay. We also accept payments via Paypal. Paypal always send an email confirmation of every account transaction to help you keep track of your account activity. For more information, please visit www.paypal.co.uk.
At no point during any part of your transaction do we store any of your card details.
Your personal details are passed onto anyone, except for delivery partner companies to enable your delivery to arrive at your chosen address.